FAQ's

Delivery

• I have selected Home Delivery for my order, what now?
• I have selected Courier for my order, what now?

Returns & Refunds

• How long does it take to process a refund?
• Can I return my order?

Product Availability & Warranty

• How do I know if an item is available?
• I received an item I believe to be faulty, what can I do?
• What is the warranty on your products?

In-Store

• Can I exchange my Afterpay purchase instore?

Payments

• Can I return my Afterpay purchase instore?
• Can I return items paid for using Afterpay online?
• How will I know which products can be purchased using Afterpay?
• How will I know when I need to pay my further three installments?
• How will Afterpay transactions (instalments or refunds) show on my debit or credit card statement?
• When will my four Afterpay instalments need to be paid?

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