FAQ's
Ordering Online
- How do I activate the buy one, get one free offer?
- How can I check the status of my order?
- Why won't it let me create a new account?
- Where are your stores located?
- Is Lay-by available?
- Can I return items paid for using Afterpay online?
Delivery & Collection
- My delivery was broken, what do I do?
- Do you offer Layby?
- How long do I have to pick up my order?
- Can I pay for my order when I collect?
- Will COVID-19 impact my delivery?
- Why does my postcode not come up on the delivery page?
Cancellations, Returns & Refunds
- How can I make a warranty claim?
- I received a damaged item, what do I do?
- I received an item I believe to be faulty, what can I do?
- How do I return my order?
- What phone number can I call if I have a problem?
- Can I exchange my Afterpay purchase instore?
Product Guide
- How do I know if an item is available?
- How to care for my leather sofa & fabric upholstery?
- How to care for my outdoor furniture?
- A guide to the care & cleaning of natural stone
- How do I look after and care for my timber furniture?
- How do I look after and care for my fabric upholstery?