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  1. Early Settler
  2. FAQ's

FAQ's

Ordering Online

  • How do I activate the buy one, get one free offer?
  • How can I check the status of my order?
  • Why won't it let me create a new account?
  • Where are your stores located?
  • Is Lay-by available?
  • Can I buy instore using Zip?
See all 18 articles

Delivery & Collection

  • My delivery was broken, what do I do?
  • How long do I have to pick up my order?
  • Can I pay for my order when I collect?
  • Will COVID-19 impact my delivery?
  • Why does my postcode not come up on the delivery page?
  • How long will my order take to arrive?
See all 15 articles

Cancellations, Returns & Refunds

  • How can I make a warranty claim?
  • I received a damaged item, what do I do?
  • What phone number can I call if I have a problem?
  • I am returning an item – do I need to pay for shipping?
  • Can I return my order?
  • How long does it take to process a refund?
See all 7 articles

Product Guide

  • How do I know if an item is available?
  • How to care for my leather sofa & fabric upholstery?
  • How to care for my outdoor furniture?
  • A guide to the care & cleaning of natural stone
  • Are warranties available with furniture purchases?
  • What is the warranty on your products?
See all 7 articles

Manage My Account

  • I have purchased instore, do I have an account?
  • How do I unsubscribe from Home Club alerts and emails?
  • How do I become a member of the Home Club?
  • How do I update my account details?
Early Settler