FAQ's

Ordering Online

• Where are your stores located?
• Is Lay-by available?
• Can I return items paid for using Afterpay online?
• How do I pay using Afterpay online?
• Can I return my Afterpay purchase instore?
• How will Afterpay transactions (instalments or refunds) show on my debit or credit card statement?

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Delivery & Collection

• Do you offer Layby?
• Where is your warehouse located for my Click & Collect order?
• Where is your Victorian Warehouse?
• I have selected Home Delivery for my order, what now?
• I have selected Courier for my order, what now?

Cancellations, Returns & Refunds

• How do I return my order?
• Can I exchange my Afterpay purchase instore?
• I am returning an item – do I need to pay for shipping?
• Can I return my order?
• How long does it take to process a refund?
• Can I return my order?

Product Guide

• How to I look after and care for my Timer furniture?
• How do I know if an item is available?
• I received an item I believe to be faulty, what can I do?
• Are warranties available with furniture purchases?
• What is the warranty on your products?

Mange My Account

• How do I unsubscribe from Home Club alerts and emails?