FAQ's
Ordering Online
- Where are your stores located?
- Is Lay-by available?
- Can I return items paid for using Afterpay online?
- How do I pay using Afterpay online?
- Can I return my Afterpay purchase instore?
- How will Afterpay transactions (instalments or refunds) show on my debit or credit card statement?
Delivery & Collection
- Do you offer Layby?
- How long do I have to pick up my order?
- Can I pay for my order when I collect?
- Where is your warehouse located for my Click & Collect order?
- Where is your Victorian Warehouse?
- I have selected Home Delivery for my order, what now?
Cancellations, Returns & Refunds
Product Guide
- How do I know if an item is available?
- How to care for my leather sofa & fabric upholstery?
- How to care for my outdoor furniture?
- A guide to the care & cleaning of natural stone
- How do I look after and care for my timber furniture?
- I received an item I believe to be faulty, what can I do?